Our SERVICES include:
Customer Services Care Consultation:
- Strategic Planning
- Budgets and Forecasting
- Business Process Outsourcing – RFP Development and Review
- BPO Selections and Recommendations
Brand Community Strategy
Community Engineering/ Management
Technology Solutions – Review and RFP Selection Process Support – Including:
- CRM
- Unified Desktop Solutions
- Telephony
- Chat
- Social
- Forums
- Analytics
- Risk Management
- Fraud Prevention
- Moderation
- TOS Enforcement
- Knowledge Base
- Learning Management Software
- Workforce Management Suites
- etc.